Terms and Conditions

​This document must be read in conjunction with Lynsey Murphy's GDPR policy, which contains important details about confidentiality and how your data/information will be handled. This can be found below.

Therapist details:

Name: Lynsey Murphy

Email: lynseymurphyhypnotherapy@gmail.com

Phone: 07736 470011

Client commitment

For the best results from solution focused hypnotherapy commitment is required from both the client and the therapist. This is a collaborative process that requires the client to engage with the process, reflect on session content, regularly listen to the relaxation recording and be willing to make behavioural changes.

Professional conduct

Lynsey endeavours to provide the highest standards of professional care. She aims to treat clients with respect at all times and work in a collaborative and professional manner. Lynsey is a member of the National Council for Hypnotherapy (NCH) and Association for Solution Focused Hypnotherapy (AfSFH) and adheres to their codes of conduct which are freely available on their websites.

Scope of practice

Lynsey is not medically trained and so unable to diagnose medical conditions. Clinical hypnotherapy should never serve as a substitute for primary medical care or established treatments for any health issue. Should any client have questions regarding specific physical or mental symptoms, general health concerns, or whether this therapy is appropriate for them, they must consult their GP or an appropriately qualified medical professional.

Session duration

All sessions aim to be completed in 50-60 minutes, with the exception of freedom from smoking/vaping sessions. If you are late for a session this will be shortened to end at the scheduled time as it is likely another client will be waiting to start their session. Full payment will be required in these circumstances.

Cancellation policy

If you need to cancel or reschedule your session, please give at least 24 hours’ notice. Cancellations made within 24 hours of your appointment time (or missed sessions without notice) will be charged at the full session fee.

Payment

Payment can be made by bank transfer and are due on the day of the session. The exception to this is payment for the freedom from smoking/vaping session which is due at the time of booking. A receipt or invoice can be provided. Please check the website fees section for up to date prices.

GDPR policy

How will my data be processed and stored?
In May 2018, the Data Protection Act was replaced by the General Data Protection Regulation (GDPR). Lynsey Murphy is GDPR registered. The changes to the Data Protection Act are aimed at ensuring your personal, confidential and sometimes sensitive data, is held privately and securely. This means that any data you give to Lynsey must be processed in a way you agree with. GDPR exists to protect your rights as a consumer. It applies to your identifiable data eg. your name and address and any reason you might have for contacting Lynsey. It also covers any session records, text messages or emails between Lynsey and yourself.

How long will you hold my information for?
Lynsey Murphy is a member of the Association for Solution Focused Hypnotherapy (AfSFH) and National Council for Hypnotherapy (NCH). As such they are bound by their regulations regarding the length of time they must hold onto your information. These organisations insist that Lynsey hold onto your data for 8 years after your final session. However, the rule for children is different and these organisations stipulate that their data must be held until their 25th birthday. The exception to this rule applies to the young adults whose treatment ends when they are 17 years old when Lynsey must keep their records until they reach their 26th birthday. Client records will be destroyed in the January after the dates given above. This is in line with NHS regulations for holding data.

What if I would like my data destroyed before this date?
Due to the sensitive nature of what Lynsey offers, the insurance company advises that deletion of a client’s data cannot occur before the minimum term (see above) has expired.

Am I able to see or get a copy of the information held by you?
In line with GDPR, if you send Lynsey Murphy a request in writing, specifying the data you wish to see, they will supply you with a copy of your data within 30 days. Lynsey will need to confirm your identity before sending you the information. There will be no charge for this service. NB Lynsey’s insurance company’s legal team may wish to verify any information she sends out.

What is your reason for collecting this information?
Lynsey Murphy is keen to offer the highest quality support to their clients and in order to do so they will collect the following information:
• An idea of what you would like to achieve by coming for hypnotherapy
• A small amount of medical information
• Some brief session notes
• Your contact details
• GP contact details
• COPR research data
• Some basic information about important others

This information allows Lynsey to provide continuity within the sessions, in order to help you towards your goal. This information will allow Lynsey to refer to the content of earlier sessions and previous discussions. Lynsey will only use your contact details/address and GP’s details with your explicit consent. See client agreement and initial consultation.

How do I know that Lynsey Murphy will store my information safely?
Paper session notes – Lynsey stores all paperwork in a locked filing cabinet.
Digital session notes – Lynsey stores all digital session notes in a password protected folder.
Text messages – Lynsey’s work phone is secured by a passcode.
Emails – Lynsey’s email account requires a password to access emails.
CORP research data – accessed via password protected programme on a laptop.

Are our discussions within the hypnotherapy sessions confidential?
Everything you discuss with Lynsey Murphy during your sessions remains strictly confidential. Occasionally it may be necessary for Lynsey to discuss elements of your sessions with their supervisor to ensure that they are helping you in the most effective way. However, no identifying features about you will be disclosed during these sessions. Lynsey’s supervisor is also registered with the ICO and abides by GDPR requirements.

What if I see Lynsey Murphy outside of a hypnotherapy session?
Lynsey is obliged to protect your confidentiality at all times. So, for this reason, although they may acknowledge you, it would be ideal if any further conversation could be avoided. However, if you wish to discuss your therapy with other people, that is your choice and you are welcome to do so.

Will Lynsey Murphy discuss information about me with other health and social care professionals?
Lynsey is only able to contact other health and social care professionals with your written consent.
Should they write to your GP to notify them you have entered into a therapeutic relationship with them, or to notify them that your therapy has been successfully conclude, Lynsey would require your signature, in line with GDPR requirements. Lynsey does have a ‘duty of care’ towards their clients, so the only exceptions to this would be if they believed that you were about to harm yourself or others. Should this occur Lynsey would be required to inform the relevant authorities. However, Lynsey would always aim to discuss this with you before taking any action. Legally, Lynsey would also have to provide the police with information as set out in a warrant or court order, should the situation arise.

Who is the Data Controller and what is their ICO registration number?
Data Controller is Lynsey Murphy.
ICO registration number: CSN8344827
This policy was last updated 17/01/2026. It may be updated at any time, so please check back regularly to ensure you are aware of the latest version.